We are in a generation where almost everything we want is serve in an instant. Instant food, instant articles through internet, instant cash and even instant friend. Newspapers, magazines and media give out hotline number for those who need a friend or just to have somebody to talk to.
Depending on which area or category their hotline is, some operator's task are to give instructions, help, comfort and the most important part of their work is to listen. They'd say, "Talk with a smile, even if the caller is frustrated, even if they don't really see you." And they are available 24/7.
The word "hotline" means quick and direct access to a source of information or help. In the Christian Society, we have a hotline number access to God, it is Jer. 33:3 "Call to me and I will answer you and will tell you great and unsearchable things you do not know." Some hotline were there just to listen. But God promise that if we call Him, He will answer us... and not just that... He will also tell us great and unsearchable things we do not know. It would be more than turning on our computer and go surfing. How awesome it would be if we come to God and He will show us those unsearchable things that we do not know.
Hotline to heaven? 33:3 (Jeremiah)